1
Enter your registered email
Use the email address supplied in your Foundation application, then select Continue & Send Code.
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How to use your Records & Support Portal
Follow these steps to sign in and use your account. You can read these instructions without sharing any personal information.
Signing in
2
Enter your security code
Find the six-digit code sent to your email. Enter it and select Access My Records. Keep your code private.
What you can do after signing in
Review your applications
Check the information and decisions available in your account.
View awards and payments
See any recorded offers, decisions and payment schedules.
Follow up on a support ticket
Read Foundation replies and continue an existing conversation while the ticket remains open.
Download authorised documents
Access files the Foundation has specifically shared with you through your ticket.
Request a correction
Ask about your records, submit questions or request appropriate changes through Support Tickets.
Read Foundation updates
Check the portal for official messages and updates specific to your records.
Your privacy matters
Personal decisions, support replies and documents are available after you sign in. Email notifications direct you back to the secure Portal and do not contain confidential replies or attachments. Never share your verification code.